Reviews Are Spread Across Multiple Platforms
Customers may leave feedback on Google, Facebook and industry-specific review websites.
Checking each platform individually makes it harder to stay informed.
MEET YOUR AI REPUTATION SPECIALIST
Turn Customer Feedback Into a Stronger Business Reputation.
Your customers are talking about your business. Are you listening, responding and learning from what they have to say?
Online reviews influence how potential customers evaluate your business. But monitoring feedback, responding consistently and keeping track of your reputation across multiple platforms can take valuable time.
Shayn's AI Reputation Specialist helps you manage online reviews, understand customer sentiment and strengthen your reputation management process—all from a more connected system.
Start with review monitoring and reporting. Add AI-assisted responses, competitor monitoring and automated reputation management as your business grows.
Review Management • Sentiment Analysis • AI Responses • Competitor Monitoring • Review Requests • Reputation Insights
Your reputation, connected
Listen • Respond • Learn
Build a consistent feedback process
Start with the essentials. Add AI assistance and automation as your needs grow.
01Monitor
All plansReviews & reputation
02Respond
Pro & PremiumAI assistance · manual posting
03Request
PremiumEmail, SMS & NPS surveys
04Improve
PremiumConversational feedback insights
Premium adds automatic Google and Facebook review responses.
YOUR REPUTATION IS ALWAYS WORKING
Every Review Shapes How Customers See Your Business.
Customers don't just evaluate what you say about your business. They also look at what other customers have experienced.
For busy business owners, maintaining a consistent online reputation requires time, attention and the right tools.
Responding Consistently Takes Time
Writing thoughtful responses to reviews can become a recurring administrative task.
When teams are busy, responses may be delayed or overlooked.
Customer Feedback Contains Valuable Insights
Reviews can reveal what customers appreciate, where expectations aren't being met and which experiences deserve closer attention.
Without organized reporting, important patterns may be missed.
Your Competitors Are Building Their Reputations Too
Understanding how your reputation compares with other businesses can provide useful context for your customer experience and marketing decisions.
Happy Customers Don't Always Share Their Experiences
Customers who have positive experiences may not think to leave reviews unless they're invited to provide feedback.
A consistent, policy-compliant review request process can make those invitations easier to manage.
Your reputation deserves more than occasional attention. It deserves a consistent process for monitoring, responding, requesting feedback and learning.
YOUR AI REPUTATION MANAGEMENT EMPLOYEE
Monitor. Respond.
Request. Improve.
Shayn's AI Reputation Specialist brings together review management, customer feedback insights and AI-powered capabilities to help businesses manage their online reputation more efficiently.
A Smarter Way to Listen, Respond and Learn.
01 — MONITOR
Know What Customers Are Saying.
Manage Google and Facebook reviews, monitor connected business listings and keep track of your online reputation.
With Pro and Premium, expand monitoring to 100+ additional review sites, online citations, social mentions and up to three competitors.
Key benefit: Better visibility into customer feedback and your broader online reputation.
02 — RESPOND
Make Every Response More Consistent.
Manage and respond to Google and Facebook reviews directly.
Upgrade to Pro for AI-assisted response drafting and reusable response templates, with manual posting.
Premium adds automatic AI-generated responses to Google and Facebook reviews through the AI Reputation Specialist.
Key benefit: Less repetitive work and more consistent review communication.
03 — REQUEST
Make Customer Feedback Part of Your Process.
Premium helps you invite customers to share their experiences through email and SMS review requests.
Create reusable request templates, use supported integrations for automatic review requests and send Net Promoter Score (NPS) surveys.
Key benefit: A more organized process for requesting genuine customer feedback.
04 — IMPROVE
Understand Feedback. Identify Opportunities.
All plans include sentiment analysis to help you understand customer feedback.
Premium adds natural-language chat for exploring actionable insights from review and NPS data.
Use customer feedback to identify recurring themes, service concerns and opportunities for improvement.
Key benefit: Turn reputation data into more informed business decisions.
MORE THAN REVIEW MANAGEMENT
Everything You Need to Understand and Strengthen Your Online Reputation.
Manage Google & Facebook Reviews
Stay Connected to Your Most Visible Customer Feedback.
Manage and respond to Google and Facebook reviews directly through the reputation management platform.
Keep your review management activities more organized without constantly switching between platforms.
Available in: Standard, Pro and Premium
Display Customer Reviews on Your Website
Let Visitors See Genuine Customer Experiences.
Use a customizable review widget to display customer reviews on your website.
Help prospective customers explore feedback from people who have interacted with your business.
Available in: Standard, Pro and Premium
Understand Customer Sentiment
Look Beyond Star Ratings.
Sentiment analysis helps you better understand the tone and themes of customer feedback.
Identify patterns in what customers appreciate and where experiences may need attention.
Available in: Standard, Pro and Premium
Monitor Your Business Listings
Keep an Eye on Your Public Business Presence.
Monitor your Google Business Profile and Facebook listings as part of your reputation management activities.
Available in: Standard, Pro and Premium
Stay Informed With Daily Digests & Executive Reports
Keep Reputation Activity on Your Radar.
Receive Daily Digest emails and Executive Reports to help you stay informed about available reputation information.
Available in: Standard, Pro and Premium
Manage Reviews Across 100+ Additional Sites
Go Beyond Google and Facebook.
Expand your reputation management capabilities to more than 100 additional review websites.
This is especially useful for businesses that receive feedback across multiple industry-specific platforms.
Available in: Pro and Premium
Write Better Responses With AI Assistance
Spend Less Time Drafting Review Replies.
Use AI-assisted review responses to prepare relevant replies while maintaining manual control over posting.
Create and manage reusable response templates to support consistent communication.
Available in: Pro and Premium
Monitor Competitors & Online Mentions
Understand Your Broader Reputation Landscape.
Monitor up to three competitors, track online citations and social mentions, and keep track of review edits.
Gain more context about your public reputation and how it evolves.
Available in: Pro and Premium
Automatically Respond to Reviews With AI
Let Your AI Reputation Specialist Handle Routine Responses.
Premium enables automatic AI-generated responses to Google and Facebook reviews.
Use automation to reduce repetitive response work while maintaining appropriate oversight of public communication.
Available in: Premium
Request Reviews Through Email & SMS
Make Review Requests Part of Your Customer Journey.
Send review requests through email and SMS, customize reusable request templates and use supported integrations to automate review requests.
Available in: Premium
Measure Customer Loyalty With NPS Surveys
Understand How Customers Feel About Your Business.
Send Net Promoter Score surveys to collect structured customer feedback.
Use the resulting information to better understand customer sentiment and identify opportunities to improve.
Available in: Premium
Chat With Your Reputation Data
Ask Questions. Explore Insights.
Use natural-language chat to explore actionable insights from your review and NPS data.
Move beyond reading individual reports to asking questions about the information available to your business.
Available in: Premium
CHOOSE YOUR REPUTATION MANAGEMENT PLAN
Start With the Essentials. Add AI and Automation as You Grow.
Every business has different reputation management needs.
Whether you want to monitor reviews, respond more efficiently or automate customer feedback workflows, choose the plan that fits your business today.
Essential review management
Standard
Monitor & Manage Your Reputation.
A practical starting point for businesses that want to stay informed about customer reviews and manage their online reputation more consistently.
Included Features:
- Manage and respond to Google and Facebook reviews
- Display reviews on your website using a customizable widget
- Understand customer feedback with sentiment analysis
- Monitor Google Business Profile and Facebook listings
- Receive Daily Digest emails and Executive Reports
Best for: Small businesses that want essential review management, reputation monitoring and reporting.
Ask About StandardAI assistance · manual posting
Pro
Expand Your Reach. Respond More Efficiently.
Everything in Standard, plus broader review monitoring, AI-assisted responses and competitor insights.
Everything in Standard, plus:
- Manage reviews across 100+ additional review sites
- AI-assisted review responses with manual posting
- Create and manage review response templates
- Monitor up to three competitors
- Monitor online citations and social mentions
- Track review edits
Best for: Growing businesses that want broader reputation visibility and AI assistance while retaining manual control over review posting.
Ask About ProAutomation & feedback workflows
Premium
Automate Responses. Request Reviews. Unlock Deeper Insights.
Everything in Pro, plus the AI Reputation Specialist's advanced automation, review request and customer feedback capabilities.
Everything in Pro, plus:
- Automatically respond to Google and Facebook reviews using AI Reputation Specialist
- Explore actionable insights from review and NPS data using natural-language chat
- Send Net Promoter Score (NPS) surveys
- Send automatic review requests through supported external integrations
- Send review requests by email
- Send review requests by SMS
- Customize and save email and SMS review request templates
- Add unlimited CRM contacts
Best for: Businesses that want automated reputation management, proactive feedback collection and deeper customer insights.
Ask About PremiumCompare All Features
On smaller screens, scroll across to compare all plans.
| Feature | Standard | Pro | Premium |
|---|---|---|---|
| Manage & respond to Google and Facebook reviews | Included | Included | Included |
| Customizable website review widget | Included | Included | Included |
| Customer sentiment analysis | Included | Included | Included |
| Monitor Google Business Profile & Facebook listings | Included | Included | Included |
| Daily Digest emails & Executive Reports | Included | Included | Included |
| Manage reviews on 100+ additional sites | Not included | Included | Included |
| AI-assisted review responses (manual posting) | Not included | Included | Included |
| Review response templates | Not included | Included | Included |
| Monitor up to 3 competitors | Not included | Included | Included |
| Monitor online citations & social mentions | Not included | Included | Included |
| Track review edits | Not included | Included | Included |
| Automatic AI responses to Google & Facebook reviews | Not included | Not included | Included |
| Natural-language chat with review & NPS data | Not included | Not included | Included |
| NPS surveys | Not included | Not included | Included |
| Automatic review requests via supported integrations | Not included | Not included | Included |
| Email review requests | Not included | Not included | Included |
| SMS review requests | Not included | Not included | Included |
| Custom email & SMS request templates | Not included | Not included | Included |
| Unlimited CRM contacts | Not included | Not included | Included |
Plan Information
All plans are billed month-to-month in Canadian dollars (CAD). Specific subscription prices are available through the signup process or by contacting Shayn's Solutions.
Important: Premium automation and review request capabilities depend on supported platform connections, configuration and applicable policies.
SIMPLE TO START
Your AI Reputation Specialist. Ready to Get to Work.
Getting started with reputation management shouldn't require a complicated implementation process.
Shayn automatically initiates your AI Employee's initial setup after signup.
01 — Choose Your Plan
Select Standard, Pro or Premium based on the reputation management capabilities your business needs.
02 — Automatic Initial Setup Begins
Shayn uses available business information to begin configuring your AI Employee.
03 — Connect Your Review Sources
Authorize the supported review platforms and business accounts required for your selected capabilities.
04 — Start Monitoring & Managing Reviews
Use your available review management, monitoring and reporting features to stay informed about customer feedback.
05 — Activate Advanced Capabilities
Depending on your plan, use AI-assisted responses, competitor monitoring, automatic review responses, review requests, NPS surveys and conversational insights.
Expert Help When You Need It
Automatic Initial Setup — Included
Your AI Employee's initial setup begins automatically after signup.
Custom Setup — Optional
Get assistance with advanced configurations, review response preferences, supported integrations and customer feedback workflows.
Managed Service — Optional
Let Shayn help with ongoing monitoring, management and optimization.
Automatic Setup Included. Expert Support Available.
Book an AI Reputation Specialist DemoBUILT AROUND YOUR BUSINESS
Every Industry Depends on Trust. Your Reputation Strategy Should Reflect Yours.
Home Services & Trades
Build Confidence Before the First Service Call.
Monitor customer feedback, manage reviews and invite customers to share genuine experiences after completed services.
Relevant capabilities: Google reviews, review requests, AI responses and competitor monitoring.
Explore industryHealthcare & Dental
Maintain a Professional Online Presence.
Monitor public feedback and manage responses while respecting patient privacy and professional obligations.
Relevant capabilities: Review monitoring, response management and sentiment analysis.
Explore industryAutomotive Services
Understand the Customer Experience Beyond the Service Bay.
Track customer feedback about repairs, maintenance and service interactions.
Relevant capabilities: Review requests, NPS surveys, response management and customer insights.
Explore industryReal Estate & Mortgage
Strengthen Professional Credibility.
Manage public feedback and maintain a professional reputation while following applicable advertising and confidentiality requirements.
Relevant capabilities: Review monitoring, AI-assisted responses and competitor insights.
Explore industryAccounting & Professional Services
Stay Informed About Client Feedback.
Monitor public reviews and support professional communication without disclosing confidential information.
Relevant capabilities: Review monitoring, reporting and response management.
Explore industryLaw Firms
Protect Professionalism in Public Conversations.
Support careful review management while maintaining client confidentiality and appropriate professional oversight.
Relevant capabilities: Review monitoring and manually reviewed responses.
Explore industryPersonal Services
Make Feedback Part of the Customer Experience.
Help salons, spas, barbershops and wellness businesses monitor reviews and request feedback after appointments.
Relevant capabilities: Review widgets, review requests, response templates and AI automation.
Explore industryPet Services
Build Trust With Pet Owners.
Monitor customer feedback and manage public reviews for grooming, boarding, daycare and veterinary businesses.
Relevant capabilities: Review requests, sentiment analysis and response management.
Explore industryExplore All Industries
Review automation must follow applicable review platform policies. Businesses handling confidential or sensitive information should carefully configure response permissions and human review procedures.
BETTER TOGETHER
Turn Customer Conversations Into a More Connected Experience.
Your AI Reputation Specialist focuses on reviews, customer feedback and reputation insights.
Connect it with complementary AI Employees and business tools to support other parts of the customer journey.
AI Reputation Specialist
Reviews • Customer feedback • Reputation insights
AI Receptionist
AI Social Media Manager
AI Search Specialist
AI Data Analyst
Business Platform
AI Reputation Specialist + AI Receptionist
Respond to Inquiries. Listen to Feedback.
AI Receptionist handles supported customer inquiries, while AI Reputation Specialist helps manage reviews and feedback.
AI Reputation Specialist + AI Social Media Manager
Build a More Consistent Online Presence.
AI Social Media Manager supports social content creation and publishing, while AI Reputation Specialist helps manage public reviews and reputation activity.
AI Reputation Specialist + AI Search Specialist
Connect Reputation Management With Search Visibility.
AI Search Specialist helps monitor local and AI search visibility and identify optimization opportunities.
AI Search Specialist is exclusive to Premium Local SEO.
AI Reputation Specialist + AI Data Analyst
Explore Broader Business Insights.
AI Data Analyst can analyze available connected business data to help identify trends and opportunities across your customer journey.
AI Reputation Specialist + Business Platform
Connect Customer Feedback With Business Workflows.
Use supported CRM and automation tools to help coordinate customer information and relevant follow-up activities.
Premium AI Reputation Specialist includes the ability to add unlimited CRM contacts.
A strong reputation is part of a connected customer experience. Build the system that fits your business.
Explore All AI EmployeesYOUR QUESTIONS, ANSWERED
Frequently Asked Questions About AI Reputation Specialist
Book a Free ConsultationShayn's AI Reputation Specialist is an AI-powered reputation management solution that helps businesses monitor reviews, respond to feedback, analyze customer sentiment and manage their online reputation.
Depending on the selected plan, it also offers AI-assisted responses, competitor monitoring, automatic review responses, review requests, NPS surveys and conversational insights.
Standard provides essential review management, website review widgets, sentiment analysis, listing monitoring and reporting.
Pro adds management of reviews on 100+ additional sites, AI-assisted responses with manual posting, response templates, competitor monitoring and broader online monitoring.
Premium adds automatic AI responses to Google and Facebook reviews, email and SMS review requests, NPS surveys, conversational insights and unlimited CRM contacts.
Yes. Premium includes automatic AI-generated responses to Google and Facebook reviews.
Pro supports AI-assisted review responses, but responses must be posted manually.
Standard includes direct review management without AI-generated response functionality.
Yes. Pro and Premium support review management across 100+ additional review sites.
The exact supported sites and available actions depend on the platform's integrations.
Yes. All three plans include a customizable review widget that lets you display customer reviews on your website.
Yes. Standard, Pro and Premium include sentiment analysis to help you understand customer feedback.
Premium also includes natural-language chat for exploring insights from review and NPS data.
Pro and Premium include monitoring for up to three competitors.
This can provide additional context about reputation activity within your market.
Yes. Premium includes email and SMS review requests, along with customizable templates.
Premium also supports automatic review requests through supported external integrations.
Net Promoter Score (NPS) is a customer feedback measure based on how likely respondents are to recommend a business.
Premium includes NPS surveys and natural-language chat for exploring available review and NPS insights.
No. The AI Reputation Specialist cannot guarantee removal of negative reviews.
Reviews that violate a platform's policies may be eligible for reporting through that platform's established procedures.
Yes, for appropriate reputation management activities.
However, businesses must comply with applicable privacy, confidentiality and professional requirements.
Automatic public responses should be configured carefully, and sensitive situations should be reviewed by authorized staff.
Yes. Initial setup begins automatically after signup.
Optional Custom Setup and Managed Service are available for advanced configuration and ongoing assistance.
MAKE YOUR REPUTATION WORK HARDER
Listen to Your Customers. Respond With Confidence. Keep Improving.
Your customers are sharing experiences that can help shape your business.
Shayn's AI Reputation Specialist helps you manage reviews, understand customer sentiment and build a more consistent reputation management process.
Start with essential review management. Add AI assistance and automation as your needs grow.
Standard • Pro • Premium | Flexible Month-to-Month Plans | Automatic Initial Setup Included